End User Support and Capacity Building

  • Investigate problems reported and take corrective action as appropriate.
  • Escalate problems and liaise with the Helpdesk/Regional advisor team to request further support.
  • Assist users with file management system, staff training and capacity building.
  • Provide technical direction and support to the assigned ICT support person (s) in the field programmes.

Technical Support

  • Assist in implementing and supporting IT systems & network installations in accordance with organizational set policies and procedures
  • Undertake hardware and software upgrades, hardware moves between sites and offices
  • Implement and support communications infrastructure – Internet, email*, BGANs*, GSM, HF/VHF radios, VSATs, PABXs etc.
  • Implement, monitor and support backup and data recovery
  • Plan and undertake field and project support assignments as required (e.g. for standard maintenance programmes and support requests) as approved by the line manager
  • Investigate and report problems with office support systems e.g. photocopiers, printers, scanners faxes etc.
  • Help build capacity for Emergency Response Preparedness and provide ICT support to Emergency Programmes as required
  • Liaise with nominated external IT suppliers, support and Service providers in relation to quality of service and performance issues

Quality Assurance and On-Going Development

  • Monitor and investigate developments with local communications infrastructure, assess and advise on potential to improve existing communications infrastructure
  • Liaise with helpdesk and regional advisor regarding planned infrastructure improvements and agree on standards
  • Keep up to date with trends and developments in relevant technologies. Investigate local external support options and investigate and make recommendations regarding infrastructure improvements
  • Ensure the organisation gets value for money in ICT service delivery from external suppliers

Asset Management

  • Maintain asset register of ICT equipment – hardware, software, radio and network equipment.
  • Track and control the movement of equipment between sites and temporary off site work.
  • Track and control equipment being added to the network by visiting staff and consultants ensuring compliance with procedures for such movements and data exchange.
  • Keep a file of maintenance and support contracts.
  • Keep a schedule and log of maintenance work completed by contractors.
  • Ensure software licenses are in place for applications used. Liaise with Dublin IT Team on software and license requirements.
  • Maintain a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.

ICT Administration

  • Liaises closely with ICT users and Field Management, Helpdesk and Regional IT Advisor

Responding to Emergencies:

  • Participate and contribute as necessary towards Concern’s Emergency response as and when necessary
  • Comply with Concern’s health, safety and security guidelines during emergencies

Programme Participant Protection Policy

• To adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct.
Job Specification
Bachelor’s degree in Electrical/Electronics and Computer Engineering, Computer Sciences or related IT Degree.
One (1) year’ experience in ICT support and helpdesk
Computer Programming skills (Visual Basic .NET, Java, PHP, JavaScript, XHTML) and Database Management Systems skills (Microsoft SQL Server 2005/2008 and MySQL)
Knowledge of PC, network architecture and cabling systems: Windows 2003/2008 server, Windows XP/7, MS Exchange Server, ISA Server, Ethernet, TCP/IP protocols and other Microsoft products
MCSE/CCNA or other IT professional qualifications and knowledge of relational databases e.g. SQL is preferred
Knowledge of communications systems: Satellite technologies, internet technology, phone systems and network security platforms
Knowledge of Generators, UPS, electrics, inverters and Solar Power
Ability to communicate effectively and to deliver training programmes
Good interpersonal, communication skills, organization and planning skills
Ability to work under pressure and willingness to work long hours, including weekends

Interested applicants, who meet the above requirements, should send their CV and Cover with the subject of the email as ‘Intern ICT’
Each application should include at least three referees who can validate technical expertise.
Telephone contacts must be submitted with the application.
****The closing date for applications is Tuesday, 4th August 2015.****
Only short-listed candidates will be contacted for interview.
Concern has a Programme Participant Protection Policy and Concern Code of Conduct which has been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them. In this context all Concern staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct of their work in accordance with Concern’s core values and mission.
Any candidate offered a job with Concern will be expected to sign the Programme Participant Protection Policy and Concern Code of Conduct as an appendix to their contract of employment. By signing the Programme Participant Protection Policy and the Concern Code of Conduct candidates demonstrate they have understood its content and agree to conduct themselves in accordance with the provisions of this document.
Any breach of the Programme Participant Protection Policy and Concern Code of Conduct by employees of Concern during the course of their employment will result in disciplinary action up to, and including, dismissal.